"Personal information" refers to the name, email address, phone number, and address provided by customers during the registration for "Free Consultation (request for medical consultation)" or "In-Person/Online Reservation (counseling reservation)."
The Clinic is committed to protecting the privacy and confidentiality of the personal information provided by our customers.
We will handle this information in accordance with the applicable laws and regulations and take necessary measures to prevent unauthorized access, loss, alteration, or disclosure of personal information.
If you do not agree with the terms of this Policy, please refrain from using our website or providing your personal information.
1. Collection of User Information and Collection Methods
In this Policy, "User Information" refers to information that identifies customers, behavioral history on communication services, and other information generated or accumulated in relation to customers or their devices, which is collected by the Clinic based on this Policy.
The User Information collected by the Clinic on this website will be as follows, depending on the collection method:
Information Provided by Customers
The following information is provided by customers when using this website or through the use of this website:
- Name, date of birth, gender, and other profile-related information
- Email address, phone number, address, and other contact information
- Information related to payment methods, such as credit card information
- Information input or transmitted by customers through input forms or other methods specified by the Clinic
Information Provided by Other Services through Customer's Permission for Integration with This Website
If customers permit the integration with other services when using this website, the following information will be collected from those external services based on the content agreed upon during the permission process:
- IDs used by customers in those external services
- Other information disclosed to integration partners as permitted by the privacy settings of those external services
2. Purpose of Use
The specific purposes of using User Information related to the services provided on this website are as follows:
- For the reception of medical consultations and appointments on this website, identity verification, and calculation of service fees.
- For responding to inquiries and providing information related to this website.
- For delivering and measuring the effectiveness of advertisements.
- For the delivery of behavior-targeted advertisements provided by internet advertising companies.
- For responding to acts that violate the Clinic's terms, policies, etc. regarding this website.
- For notifying users of changes in the Clinic's terms, policies, etc. related to this website.
3. Security Measures for Personal Data Protection
We rigorously store and manage the personal information collected from customers and take reasonable security measures to prevent unauthorized access, leakage, loss, destruction, alteration, and other risks.
However, it is important to note that despite these measures, we cannot guarantee complete security against information leakage, loss, or alteration.
Your understanding in this matter is greatly appreciated.
4. Third-Party Provision
We will not provide any personal information, among the user information, to third parties (including entities located outside Japan) without obtaining prior consent from our customers.
However, there are exceptions where personal information may be provided to third parties (including entities located outside Japan) under the following circumstances:
- When we entrust the handling of personal information, in whole or in part, to a third party within the scope necessary for achieving the stated purposes.
- When personal information is provided in connection with a merger or other transfer of business.
- When personal information is provided to our business partners or information collection module providers.
- When cooperation is necessary to perform duties prescribed by laws and regulations, and obtaining consent from the customer may hinder the performance of such duties.
- When otherwise permitted by the Personal Information Protection Law and other applicable laws and regulations.
5. Disclosure of Personal Information
When requested for the disclosure of personal information based on the provisions of the Personal Information Protection Law, we will promptly disclose such information to the customer after confirming that the request is made by the customer him/herself (if the requested personal information does not exist, we will notify the customer accordingly).
However, this shall not apply if the Personal Information Protection Law or other applicable laws and regulations exempt us from the obligation to disclose such information.
6. Correction and Suspension of Use of Personal Information
If a customer requests the correction of personal information based on the provisions of the Personal Information Protection Law, stating that the information is not accurate, or requests the suspension of its use, stating that it is handled beyond the scope of the pre-publicized purpose or collected through deception or other illicit means, we will promptly conduct the necessary investigation to confirm that the request is made by the customer him/herself.
Based on the investigation results, we will correct the content of the personal information or suspend its use and notify the customer accordingly.
In case a decision is made not to correct or suspend the use, we will inform the customer of such determination.
If a customer requests the deletion of personal information and we determine that it is necessary to respond to such request, we will confirm that the request is made by the customer him/herself and proceed with the deletion of the personal information, notifying the customer accordingly.
The provisions of 6-1 and 6-2 do not apply if we are not obligated to make corrections or suspend use under the Personal Information Protection Law or other applicable laws and regulations.
Additionally, in cases where the alteration of such personal information incurs substantial costs or it is difficult to make changes, and alternative measures are necessary to protect the customer's rights and interests, we may not comply with the request for correction.
7. Contact Information
For any inquiries, opinions, questions, complaints, or other concerns regarding the handling of user information, please contact us at the following address:
Well-Aging Clinic Minami-Aoyama Website Department
[Enacted on March 1, 2023]